At Bin Saeed, we have a priority aim to enhance the experience of our valuable customers. We at BIN SAEED guarantee the rights of our customers and keep them aware at every instant by offering advice through www.binsaeedfabric.com, social media, and catalog. The below mentioned policy is for the same services and applicable to all the placed orders within the country, on our online stores.
Items that can be Returned
We are giving the facility of return service in case of receiving the defective product or not in accordance with our customer’s specifications. If the customer is not satisfied with what he or she ordered and what is received than the customer has a right to return it easily within the provided time limit and:
- The product that is being returned by the customer must be complete and intact.
- There should not be utilization of received product which is being returned.
- Item packaging should be unblemished and intact.
Items that cannot be returned
- If the product is not complete or if even a single item is missing.
- If the product is customized according to size, style, and fabric.
- If the product get stained, emitting perfume scent or body odors, and got damaged even a bit.
- The discounted sale merchandise cannot be returned.
Procedure for Return & Exchange
For exchanging any of your purchased items please email at email@example.com, our customer care representative will get back to you within next 24-48hours on working days (Monday to Friday). You can return the item to our provided address written below under the title ‘Return Address’, please note the courier cost of Exchange the item will be borne by the customer if customer doesn’t like what has been ordered and likes to exchange it with another. But In case the item is damaged or the size you ordered is not the size you received, Bin Saeed will cover the return shipment charges by picking the goods up from your given address through courier or in case you are out of Karachi & you have to pay the return fee than you will get the refund or the amount will be adjusted in the next order and we will provide receipt of Balance amount. Please note that we do not accept the returns for those products that are not purchased through www.binsaeedfabric.com
Presently, facility for refund is not available but if the item(s) sent to you is/are not in conformity with your order, for e.g. you receive a wrong size, color or a defected product, then a refund can be processed. The return-shipping cost for such items would be borne by Bin Saeed. Items should be sent to the provided address through a local courier. Please email us the details in this case at firstname.lastname@example.org .This facility is only valid for orders within Pakistan.
Dear Customer, please use the mentioned below address for Exchange or exchanging of products, or follow the instruction of our Customer Care Representative; you will have the adjustment of shipping fee in the next order.
Suite # 204, PECHS Community Hall & Office Complex, Pechs Block 2 ,Shahrah-e-Quaideen, Karachi, Pakistan Post Code : 75400.
We do not entertain the refunds on gifts product if the delivery process is completed and the product is delivered. But if a person wish to return the product under this scenario, than he or she is advised to contact the person who made purchase of BIN SAEED product and then the original purchaser is needed to follow the Exchange procedure within five (05) days time period.
For all the international orders, the facility of returns and exchange cannot be applicable at this moment; for having more detailed info please have a look at our Shipping Policy for the international orders.
Note : Due to various types of lighting and flash used while photo shoot, or maybe due to the difference in electronic digital device capturing effects and screen resolutions, the design color shade of the product may slightly vary. The brightest shade seen is the closest color of the product.